Privacy Policy

Clear, transparent and GDPR compliant.

1. Who We Are

We are Damp and Mould Solutions UK (“we”, “us”, “our”). Our website address is https://www.dampandmould.uk. We act as the Data Controller for all personal information collected through our website, forms, surveys, CRM, and communications.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. What Personal Data We Collect

2.1 Information You Provide Voluntarily

  • • Name, email, telephone number
  • • Property address(es)
  • • Details of damp, mould, leaks, or related issues
  • • Uploaded photos, videos, or documents
  • • Information submitted via our online quote wizard
  • • Notes or measurements taken during a survey

2.2 Automatically Collected Data

  • • IP address
  • • Browser, device type, OS
  • • Pages viewed and session behaviour
  • • Referring website or campaign
  • • Security logs and error logs

2.3 Offline & Survey Data

During surveys or work, we may collect:

  • • Moisture readings
  • • Photos of affected areas
  • • Notes regarding the cause and severity of damp/mould
  • • Technical findings for your report or guarantee

You consent to us taking these photographs for assessment, reporting, and guarantee evidence.

3. How & Why We Use Your Personal Data

3.1 Contractual Necessity

We use your data to:

  • • Provide quotations
  • • Arrange surveys and work
  • • Deliver contracted services
  • • Issue reports and guarantees

3.2 Legitimate Interests

We may process data to protect our business and improve our services:

  • • Maintain long-term damp/mould history for accuracy
  • • Prevent repeated misdiagnosis or fraudulent claims
  • • Improve customer experience
  • • Train staff and maintain quality

3.3 Legal Obligations

We may process data where required for:

  • • Tax & accounting law
  • • Consumer regulations
  • • Safety and compliance reporting

3.4 Consent

Used for optional items such as marketing opt-ins or non-essential cookies. You can withdraw consent at any time.

4. Cookies & Tracking

We may use:

  • • Essential cookies (site functions)
  • • Analytics (traffic and performance)
  • • Security cookies (block suspicious activity)

You can disable cookies in your browser settings; however, functionality may be reduced.

5. Who We Share Your Data With

We never sell or trade your personal data. We may share data with GDPR-compliant processors including:

  • • Perfex CRM (internal job management)
  • • Secure hosting & cloud storage
  • • Email & SMS providers
  • • IT, security, and backup services
  • • Payment processors

We may also disclose data where legally required or to protect our business, such as in cases of fraud, warranty disputes, or legal claims.

6. How Long We Retain Your Data

We keep records for the duration necessary to fulfil guarantee obligations, maintain historical property data, and comply with legal requirements.

  • • Enquiries: indefinitely (unless deletion is requested)
  • • Photos, survey data: indefinitely for guarantee integrity
  • • Financial records: minimum 6 years (legal requirement)

We may retain anonymised data indefinitely.

7. Your Rights Under UK GDPR

You can request:

  • • Access to your data
  • • Correction of inaccuracies
  • • Deletion (where legally permitted)
  • • Restriction or objection to processing
  • • Data portability

We may decline deletion requests where data is needed for legal, guarantee, or fraud-prevention obligations. Proof of identity may be required.

8. Data Security

We take reasonable and appropriate steps to protect your data, including:

  • • Encrypted website connections (HTTPS/TLS)
  • • Secure, access-controlled servers
  • • Encrypted backups
  • • Firewalls and malware protection
  • • Internal access restrictions

No system is completely secure. You acknowledge that transmission via the internet is at your own risk.

9. International Data Transfers

Some processors may store data outside the UK. We use approved safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions.

10. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Children’s Data

We do not knowingly collect data from children under 16. If such data is discovered, it will be removed upon request.

12. Contact Information

To request access to your data or raise any privacy concerns, please contact us using the information provided on our Contact page.